At muhlecreations.com, accessible from muhlecreations.com, one of our main priorities is the privacy of our visitors. We recognize that the protection of your personal information is a very important principle in building trust and maintaining a good relationship with you. We take the protection of your personal information very seriously.
Who is responsible for your personal information?
For the purposes of applicable data protection laws, we are the "data controller". "Data controller" is a legal term used to describe the person or entity that controls the way your personal information is processed. By providing us with your personal information, you agree to the collection and use or otherwise processing (including disclosure) of your personal information in the manner and for the purposes described in this Privacy Notice.
When do we collect your personal information from you?
We receive personal information from you through a variety of means and channels, including through our online store, our member sign up form, through the internet and mobile website.
We may also receive communications from you via post, email, phone, fax, or text messaging on our WhatsApp Business contact number. Such communications may involve giving to you, as well as receiving information from you.
Here are some examples of how you may provide personal information to us:
(a) sending us e-mails and text messages
(b) interacting with us on social media platforms (for example, when liking or commenting on our posts)
(c) adding offers, promotions, or products to your basket on our website or your Wish List on our mobile app
(d) talking to us in our stores or over the telephone or via the "Messages" function in our mobile app (for example, when asking us about our products, asking for a refund or making a complaint)
(e) registering accounts on our website or on our mobile app (for example, when giving us your contact details and your preferences or interests).
We limit the amount and type of personal information that we collect to that which is necessary for the purposes for which we are collecting it.
Although the precise details of the personal information collected will vary according to the specific purpose for which we are collecting the information, we may typically collect the following personal information from or in relation to you:
Name, b) Telephone Number, c) Address, d) Date of Birth, e) Email Address, f) Credit Card Number, g) Gender, h) Language Preference, i) Merchandise Category Preferences and/or j) Identity Card number or k) National Insurance Number (where this is appropriate pursuant to local Law or Custom.)
How do we use your personal information?
Processing your personal information to keep your payments secure is necessary for the performance of our contract with you.
To ensure that content from our website is presented in the most effective manner for you and for your computer.
We may at times use your personal information (such as your IP address) to measure the use of our website by you and assess the effectiveness of our website and improve the content of our website. We may also tailor our services to you based on your profile and interests or products we think you might like.
We will need to use your contact information (e.g., your e-mail address, postal address, delivery address, or telephone number) to provide you with information you have requested or which we feel may interest you. Based on what we know about you, your preferences, and activity on our website, we may tailor marketing communications to you. We will seek your consent before sending marketing communications to you if you place an order on our website.
We may use your information such as your geographic location, the benefits you look for in our products or services to help us conduct focused market research based on trends and common factors so that we can develop, enhance, market, and provide, products and services to meet your needs. It is in our legitimate interests to process personal information to develop, enhance, market, and provide products and services to you.
To enable you to participate in promotions and competitions. We will need to use your contact information (e.g., your e-mail address, your telephone number, delivery address, or postal address) to make sure you receive all the benefits that you are entitled to.
To process exchanges or product returns. We will need to use your personal information to perform our obligations under a contract with you (e.g., where you have purchased a product from us and wish to receive an exchange or return).
To gather feedback from you or to respond to requests of complaints. We may collect your personal information when we gather feedback from you about our products, websites, mobile apps, and other activities and when we respond to your request and complaints.
Generally, we store your personal information for as long as necessary to maintain the customer relationship and to provide services to you. There are other reasons why your personal information may be retained for a longer period such as legal or regulatory reasons. However, if you opt in to receive marketing communications from us, we will retain your personal information if necessary (for the purposes of direct marketing to you) unless you withdraw your consent to, or unsubscribe from, marketing materials. If you would like to withdraw your consent to, or unsubscribe from, marketing communications, please contact us in the manner indicated in the relevant communication.
We may disclose your personal information if we are required to do so by law or requirement of a competent authority. In addition, we may disclose your information to comply with regulatory obligations such as if you have an adverse reaction to our products.
Muhlecreations.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and is a part of the hosting services analytics. The information collected by log files include Internet Protocol (IP) addresses, Browser Type, Internet Service Provider (ISP), Date and Time Stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
Strictly Necessary Cookies - These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Performance Cookies - These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
Functional Cookies - These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all these services may not function properly.
Targeting Cookies - These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Social Media Cookies - These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies, you may not be able to use or see these sharing tools.
You may choose to decline cookies but doing so may affect your use of our web site, for example your ability to access certain features of the site or to engage in transactions and tailored content or advertising.
Tracking tags/Beacons - Each web page in our web sites contains tracking beacons/tracking pixels that allow us to follow your progress through the various pages within the web site. This information is then aggregated (de-personalised) before being analysed.
Links to other websites - The Web Site or any of our various other web sites may contain links to other third party owned and operated web sites or internet resources. When you click on one of those links you are contacting another web site or internet resource. We have no responsibility or liability for or control over those other web sites or internet resources or their collection or processing of your personal information. We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.
If you do not want us to use your personal information for direct marketing purposes, or if you do not want us to pass your details on to third parties for direct marketing purposes, please advise us via email at email@example.com.
If you are an existing customer, we may share your personal information with carefully selected companies which perform marketing activities on our behalf for direct marketing purposes, as we have a legitimate interest in doing so.
Each time we send you marketing communications, we will give you the option to unsubscribe by contacting us as set out in the relevant communication. We will only use your personal information for a purpose that has been specified, as appropriate, prior to its use or where the processing of your personal information is necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering a contract or processing is necessary for other legal purposes.
Accuracy of your Personal Information
We keep personal information as accurate, complete, and up to date as necessary, considering its use and the interests of our customers. You are responsible for informing us about changes to your personal information and for ensuring that such information is accurate and current.
You have the right to:
Access your personal information,
Request rectification of your personal information,
Request portability of your personal information,
Request restriction of processing of your personal information,
Object to the processing of your personal information,
Request erasure of your personal information.
If you have provided your consent to the processing of your personal information, you have the right to withdraw your consent at any time.
If you believe that your rights have been breached or that your personal information has been compromised, you have the right to request that we remedy the situation. If you would like to exercise your rights, please contact us using the contact information below.
We commit to investigating all complaints and will take appropriate necessary measures to resolve matters of concern, including, if necessary, amending our policies and practices.
If you do not receive a satisfactory answer from us, you have the right to make a complaint to the competent supervisory authority.
Unless otherwise indicated, our website and mobile app are not directed toward children. The products that we offer for sale on our website and mobile app are intended for purchase by adults only. Where a product is intended to be used by a Child, the purchase is to be made by an adult and that adult is to take responsibility for the use of the product purchased thereof.
We do not intentionally collect any personal information from children. If you think your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best to promptly remove such information from our records.
How to contact us
By Email - firstname.lastname@example.org
By Mail/Post - 85 Edward Avenue, Sandringham, Johannesburg, South Africa, 2192
You are reminded not to send via unencrypted means (such as email) sensitive information such as passwords, credit card information etc.
muhle Creations Policies
By placing an order through this website (www.muhlecreations.com), you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Due to the nature of our product(s) being 100% handmade to order, some creations may have variations in the patterns and/or colour dye lots.
We are intermittently affected by availability of certain fabric designs and have to substitute with other pattern choices. The colour palette will remain the same, i.e., if its yellow in the picture it will be yellow in the design.
The colour samples displayed on this site may differ slightly from the actual colour due to variances of the monitors and/or devices on which the product(s) are viewed.
We can assure you that each unique item will be beautifully made with care!
All items are priced in ZAR (South African Rands), to see prices in other major currencies please use the currency converter at the top of the page.
Free shipping will apply to purchases of R500.00 or more (for South Africa ONLY)
Purchases of R499.00 or less, shipping will be calculated based on the supplied delivery address at checkout. For regions outside of South Africa, the same will apply at checkout a calculated shipping fee will be displayed based on the supplied delivery address.
Import Duties and Taxes
All items are shipped from our warehouse in Johannesburg, South Africa. Items shipped internationally may be subject to additional charges depending on local customs and duties, which are for the customer’s account.
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and muhle Creations (Pty) Ltd encourage you to be aware of these potential costs before placing and order with us. If for any reason, you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to muhle Creations (Pty) Ltd at the customer’s expense. You will receive a refund for the value of the goods paid, minus the cost of the return shipping back to our warehouse in Johannesburg, South Africa. The cost of the initial shipping will not be refunded.
Please note that third parties are used to deliver our products and whilst we endeavor to deliver your items within 5 - 7 days (South Africa - Local deliveries) and 10 - 15 days (International deliveries), any delivery delays experienced may be due to circumstances beyond our control. Please contact us should your delivery exceed the maximum days and we will assist. Due to the nature of our products, we are unable to ship to P.O. Box addresses.
As a valued customer we would like to ensure that you are always happy with your muhle Creations purchase.
In order to ensure this, we are able to accept cancellations within the first 24 hours after your purchase has been made, and we will issue a refund.
Our products go through a thorough quality check before they leave our warehouse, however, in the unlikely event that you receive a product that is defective in anyway, please contact us within 72 hours of receipt of the item.
Should you have changed your mind about your choice, you may return it, please inform us within 72 hours of receipt of the item. Please note that in this instance all costs associated with the return, including shipping with be for the customer’s account.
Please retain all paperwork, original packaging and ensure the item is in its original condition.
This returns policy is not applicable to promotional, sale or bespoke items.
Return Process - Defective products
If you wish to return a product due to a defect, please contact us via email at email@example.com within 72 hours of receipt of the product. Please state the reason for the return and indicate where the product is faulty and include a clear picture/s.
The muhle Creations team will receive and evaluate your return request. Once your request is received and approved, we will email you a returns document which needs to be printed, signed, and inserted into the returned package along with your original paperwork. A return cannot be processed without these documents.
Please seal the product to be returned in its original muhle Creations packaging. We unfortunately cannot accept returns unless the original muhle Creations packaging is used.
We will arrange for our courier to collect the package from you and deliver it to our Head Office in Johannesburg. (For Defective returns only)
Once we have received the item, we will process your return within 7 days and advise you of the outcome via email.
Should the return be acceptable we will issue a refund. You will have the choice to be refunded in the form of an online muhle Creations voucher or via Credit Card.
Return Process – Change of Mind
If you wish to return a product due to a change of mind, please contact us via email at firstname.lastname@example.org within 72 hours of receipt of the product. Please let us know your reason for returning the product in order for us to continuously improve our products.
Please arrange for the product to be shipped to our Head Office at 85 Edward Avenue, Sandringham, 2192, Johannesburg, Gauteng, South Africa. Any costs associated with the return is for the customer’s account.
Please seal the product to be returned in its original muhle Creations packaging. We unfortunately cannot accept returns unless the original muhle Creations packaging is used.
Once the product/s have been received in original saleable condition we will issue a refund in the form of an online muhle Creations voucher.
For all customer service enquires, please submit an enquiry at email@example.com and we will respond within 24 hours.